A clear cancellation policy protects your revenue and sets guest expectations. ResortTribe uses your policy to decide how much of a payment is refundable when a guest cancels.
Things a good policy covers
- How many days before arrival a full refund is allowed
- Any partial-refund window closer to the arrival date
- A cutoff after which cancellations are non-refundable
- How no-shows are handled
Set the policy in your property payment settings so the correct refund amount is calculated every time, without staff having to do the math.
Display your cancellation terms clearly during booking. Guests who agree up front raise far fewer disputes later.