ResortTribe supports automated, policy-based refunds. When a guest cancels, the platform can calculate the eligible amount from your cancellation policy, and you can also issue manual refunds when needed.
- 1 Open the reservation or order you need to refund in the admin panel.
- 2 Choose to cancel or refund, then review the amount calculated from your policy.
- 3 Adjust to a partial amount if your situation calls for it.
- 4 Confirm the refund so it is sent back through the original Stripe charge.
Refunds return to the guest on the same card they paid with. Bank processing can take several business days, so let guests know it is not instant.