When a guest wants dates that are fully booked, a waitlist captures their interest instead of losing the booking entirely. If a matching site frees up, ResortTribe notifies waitlisted guests automatically.
How the flow works
- A guest joins the waitlist for specific dates and a site type
- When a cancellation or change opens a matching slot, an automatic notification goes out
- The notified guest can book the now-available site before it is offered widely
Encourage staff to add walk-ups and callers to the waitlist for popular weekends. It turns cancellations into recovered revenue with no manual follow-up.